library woes
Nov. 16th, 2006 01:51 pmSo, my student card expired in October, meaning I couldn't check out any new books or renew ones I currently had checked out. After a month of asking people to ask people about how I could get my new student card (which, technically I should have had in September before the old one expired!), I finally found out that my card had been waiting for me at the Service & Info Student Center all along. Walked up there yesterday and got it. When the person looked at my passport, went to a box of alphabetical files, drew my card out of the "U" section, and said "There you go", I was a bit worried - the simple physical act of handing over didn't give any indication that my student info had been updated with the fact that my card should now be good until September of next year.
Sure enough, got home, log into my library account, it still says expired. Contacted the library to ask what to do - they say I can come into any library branch, and ask for a new card to be issued (despite the fact that all the website say that the student card doubles as a library card, and no separate card is needed). So I did that this morning - as I thought might happen, they didn't issue me a separate card, but just updated my data. Hooray, now I'm going through October of next year. Went up to the office, logged into my account, and renewed a whole slew of overdue books. Went to request a new book, one which I REALLY NEED to have during the next two weeks, as I'm preparing a talk for 1 December for which I need to quote from this book.
And I'm told "you can't request this because you have too many loans." I have only 50 books checked out. Previously, I'd had 70+ without any problem. Grab some books, go downstairs, return them, send another email to the library saying "Hey! What's up?" Finally am able to request the book I need (I should get it tomorrow, but right now it's still not listed as being retrieved from the stacks, and that's a bit worrisome). Got a response to my email to the library - as of 20 November, people are limited to 50 books at a time.
HOW ON EARTH DO THEY EXPECT ME TO DO ANY RESEARCH WITH ONLY 50 BOOKS AT ONE TIME?!! This is SO frustrating. It seems like at every turn, the library system here is making it harder and harder to actually access any of the information that they have. I'd been finding the 120 day borrowing limit irritating enough, compared to the 3 year limit I had in Madison. And now I can only have 50 books at a time? If I was checking out just logic books or just name/heraldry books, that would be fine, but I have two very active and very disparate research interests in my life, and I want to be able to get books for both!
The email I got says that you can appeal the limit, and once I figure out how to do so, I'm going to. But in the meantime, I'm extremely frustrated and irritated at the whole system.
Sure enough, got home, log into my library account, it still says expired. Contacted the library to ask what to do - they say I can come into any library branch, and ask for a new card to be issued (despite the fact that all the website say that the student card doubles as a library card, and no separate card is needed). So I did that this morning - as I thought might happen, they didn't issue me a separate card, but just updated my data. Hooray, now I'm going through October of next year. Went up to the office, logged into my account, and renewed a whole slew of overdue books. Went to request a new book, one which I REALLY NEED to have during the next two weeks, as I'm preparing a talk for 1 December for which I need to quote from this book.
And I'm told "you can't request this because you have too many loans." I have only 50 books checked out. Previously, I'd had 70+ without any problem. Grab some books, go downstairs, return them, send another email to the library saying "Hey! What's up?" Finally am able to request the book I need (I should get it tomorrow, but right now it's still not listed as being retrieved from the stacks, and that's a bit worrisome). Got a response to my email to the library - as of 20 November, people are limited to 50 books at a time.
HOW ON EARTH DO THEY EXPECT ME TO DO ANY RESEARCH WITH ONLY 50 BOOKS AT ONE TIME?!! This is SO frustrating. It seems like at every turn, the library system here is making it harder and harder to actually access any of the information that they have. I'd been finding the 120 day borrowing limit irritating enough, compared to the 3 year limit I had in Madison. And now I can only have 50 books at a time? If I was checking out just logic books or just name/heraldry books, that would be fine, but I have two very active and very disparate research interests in my life, and I want to be able to get books for both!
The email I got says that you can appeal the limit, and once I figure out how to do so, I'm going to. But in the meantime, I'm extremely frustrated and irritated at the whole system.