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not the best start to the trip....
Jun. 10th, 2008 03:18 pmYesterday I double checked the email with our itinerary for our trip to the US, confirmed that we were on the 9:50am flight from Amsterdam to London Heathrow. The later part of our itinerary had changed after purchase (I'd gotten an email), so I had two emails each of which had part of the complete itinerary, so I figured the best thing to do would be to log in to the website, and print of our itinerary from there so it was all on one piece of paper.
I did that, and didn't give it a close look -- not until we were on the train to the airport this morning around 8am, and saw that as of yesterday, the website thought that we had booked tickets on the 7:30am flight to London Heathrow. (There is no way that I would've booked an international flight that early in the morning, so SOME mistake happened somewhere). When I read that I was so upset I couldn't even speak. I find travel mishaps like this extremely frustrating -- whereas Joel takes them all in stride. He told me "It's going to be all right" (and somehow whenever he says that, I believe it), and when we got to the airport he talked to the right people and we explained what happened and they sent us to some other people, and the some total of things is that they booked us on the next flight to London and then a new flight to JFK, all without charging us a cent. I'm still utterly shocked about this. (For future reference, the airline is British Airways.) If this had been a US airline, I'm sure they would've gouged us for all we were worth; if they had tried that, we probably would've decided not to come, even though it would've meant missing my grandpa's 80th birthday, my cousin's wedding, and our first visit to Joel's parents since we've moved.
The new itinerary put us in Heathrow for about four hours, the start of which was made interesting by a complete lack of power outlets that actually had power in them, and then paying for an hour of wireless access which then wouldn't let us log on.
After lunch things started looking better, we got seats next to the one working outlet in the area and purchased an hour of internet access from another wireless provider, and here I am. With all good luck, in another 8-9 hours we'll be in NY.
I did that, and didn't give it a close look -- not until we were on the train to the airport this morning around 8am, and saw that as of yesterday, the website thought that we had booked tickets on the 7:30am flight to London Heathrow. (There is no way that I would've booked an international flight that early in the morning, so SOME mistake happened somewhere). When I read that I was so upset I couldn't even speak. I find travel mishaps like this extremely frustrating -- whereas Joel takes them all in stride. He told me "It's going to be all right" (and somehow whenever he says that, I believe it), and when we got to the airport he talked to the right people and we explained what happened and they sent us to some other people, and the some total of things is that they booked us on the next flight to London and then a new flight to JFK, all without charging us a cent. I'm still utterly shocked about this. (For future reference, the airline is British Airways.) If this had been a US airline, I'm sure they would've gouged us for all we were worth; if they had tried that, we probably would've decided not to come, even though it would've meant missing my grandpa's 80th birthday, my cousin's wedding, and our first visit to Joel's parents since we've moved.
The new itinerary put us in Heathrow for about four hours, the start of which was made interesting by a complete lack of power outlets that actually had power in them, and then paying for an hour of wireless access which then wouldn't let us log on.
After lunch things started looking better, we got seats next to the one working outlet in the area and purchased an hour of internet access from another wireless provider, and here I am. With all good luck, in another 8-9 hours we'll be in NY.
